How do I get more work?
Its all about your rating, before you have worked for us you wont have a rating, but after the first time you work, we get feedback from the client and your co-workers and if its positive you will all of a sudden be picked ahead of others.
What affects my rating (Score out of 5)
Many things will cause you to have a poor score, but arriving late, in the wrong uniform and a poor comment from customers are sure to get you a poor score!
How do I cancel a booking?
Don’t forget that once you’ve committed to a booking, the establishment is relying on you! In case of a serious issue, you should inform us as early as possible via email at [email protected] or Whatsapp on 07734310866. You can also login to Liveforce, and cancel from there, but be careful – your rating (and therefore the amount of work) will be heavily affected by cancelling. We also have a three strike policy, and without notice, if you cancel three times, you will be removed from our database and not allowed to work for us again.
How to I get booked more often?
Again its about two things, your rating, and secondly your profile, you need to have a decent photo as your main photo as clients can see these, and if you look very smart and presentable they are more likely to ask for you to work on their event.
How will I get paid?
Catering customers have the option of paying you directly on the night or prepaying by sending the payment to Activ8. If you will be paid by the client you will need to have an invoice ready for the client. If you need a copy of an invoice template, please email [email protected] to request this. If you are self employed please ensure you send your invoice into [email protected] before midday on Wednesday to receive your payment by the Friday following your work. If you are an employee, then nothing needs to be done, you will be paid on the Friday following the week that you work.
What is Liveforce?
Liveforce is the database that we use to manage all bookings. We suggest that you download Liveforce app, it will allow you to see jobs before others without the app, it will also have all the information you would need about a job. You are not working for Liveforce, you are working for Activ8 – Liveforce is merely the tool we use.
What does self employed mean?
Someone who is self-employed is the owner of a business, an individual who earns a living by working for himself/herself and not as an employee of someone else. To register as being self employed, you will need to apply for a UTR number (Unique tax reference)
Can I accept work from an Activ8 customer
If a customer offers you work directly for them without employing you through Activ8, that is pleasing in one way as they obviously value you. But dont do it, your terms of employment will allow us to claim any income lost from both you and the client as well as any legal costs. These can really mount up and cost you hundreds of pounds. If a customer offers to pay you extra if you stay later on an event, we are completely comfortable with this and happy for you to accept it once you have agreed rate with the customer, but this is only allowable for extra hours on a job you are already booked on.
Billingshurst Road, Wisborough Green
West Sussex, RH140DY
+44 (0) 208 0787595
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